At the risk of being flamed by both sides, I have to pipe in here. Jerry, I know you consider me a Raggie, but I actually use your product more often now. ( I know, the rare animal that uses both products with confidence, strange concept around here.)
The main reasons I use your product more often is due to your company's markedly better customer service. I just couldn't bare waiting 5-6 hours to get sheets faxed to me in order to tie up my phone for 30-60mins any longer. Your online availabilty and attempts to continually improve your product-- though I still hate having the grid on the online product-- is to be commended.
I just hate this periodic harping against the big bad Raggies. I can honestly say that when I was a strict Ragozin user, I NEVER heard TG bad-mouthed. Now I'm not so naive to think that it doesn't happen but it's hardly as wide-spread as you'd have us believe. They are an arrogant bunch and honestly believe their numbers are substantially better. That's part of the reason they don't seem to give a hoot about customer service, let alone the competition.
If you'd just focus upon what you bring that they don't-- superior customer service, online availabilty, additional features-- I think you'd be better off. Defend your turf when necessary but this type of gratutious attack just makes you look petty.
Nevertheless, keep those great SoCAl numbers coming....
